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Capital One Bank: Credit cardholder’s new contract causes outrage

Capital One customer cardholders  were notified of new contract agreement that include their communication tactics.
Capital One customer cardholders were notified of new contract agreement that include their communication tactics.
Joe Raedle/ Getty Images

Capital One bank has new methods in place in the event they need to make contact with their credit cardholders. Capital One customer cardholders were notified by mail of a new contract agreement to their credit card, according to Los Angeles Times reports on Feb. 17.

The “No Hassle Rewards” bank will now be able to use an array of options – in the event they need to communicate with you – that have outraged many who took their vents to social media forums.

The “What’s in Your Wallet” bank giant claims they have a right to invade your personal space in any manner to include, “calls, emails, texts, faxes or personal visits.”

With phone call methods, they now claim that they may disguise themselves the way they see fit to ensure a successful communication.

The new contractual agreement concerning phone contacts outlines, “We may modify or suppress caller ID and similar services and identify ourselves on these services in any manner we choose."

Their bounty hunter-style tactics to those personal visits are explained further that they may appear, “at your home and at your place of employment.”

How do you feel about Capital One’s new contract to their credit card holders? Do you have a credit card account with this bank? Share your thoughts here.

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