Speaking in a question and answer session on Feb. 8, 2013, Capcom explained that it was due to “inadequate organizational collaboration” across the entire company that caused “Resident Evil 6” to fall short of their projected 7 million units shipped.
We are currently analyzing the causes, which involve our internal development operations and sales operations. We have not yet reached a clear conclusion. We believe that global sales of 5 million units are proof that this is a popular title. However, we believe that the new challenges we tackled at the development stage were unable to sufficiently appeal to users. In addition, we believe there was inadequate organizational collaboration across our entire company with regard to marketing, promotions, the creation of plans and other activities. We will have to examine these results from several perspectives. We will reexamine our internal operating frameworks in order to identify areas that need to be improved concerning development as well as sales and administrative operations.
As a result falling short, the company has revised its "Resident Evil 6" sales estimate to a total of 5 million units shipped before the end of its financial year on March 31. Capcom producer Masachika Kawata recently mentioned the idea of rebooting the "Resident Evil" franchise. "A lot of decisions would have to be taken before something like that is done to the series, but it is something that…" he added. "There is a possibility."