A cancer patient was forced to remove hat while dining at a Morton's Steakhouse in Nashville, and now the chain is receiving complaints from customers around the country.
According to WZTV, who reported on this story Monday Dec. 16, the controversy started when a party of 16 were finishing their $2,000 company Christmas dinner when one of them men, who is undergoing chemotherapy and is sensitive cold temperatures put on a wool cap to warm his head.
On the review site 'Yelp' user Amanda W. explained that the gentlemen put on his wool beanie so he would be warm, and was immediately told to remove it.
“When his family mentioned his condition and questioned the treatment from Catrina, the assistant manager, they were told he could wear it if he presented a doctors’ note… or if we had given them previous notice so we could be accommodated elsewhere. (Out of sight, out of mind?)”
Police were called to the Morton's location to help remove the man and the remaining 15 people in his party. The out-and-out lack of professionalism and compassion showed by Catrina and Morton's is a sad reminder that many corporations have lost touch with those who keep their corporations in business, the customers.
Chemotherapy can cause a range of side effects, including nausea and vomiting, hair loss, fatigue and sensitivity to cold and heat.
Morton’s Steakhouse responded in a message posted to Facebook: “We are aware of the situation that happened at our Nashville location over the weekend. We appreciate you all bringing it to our attention, and we have reached out to the parties involved and can assure you that all facts will be uncovered.”
Morton's Steakhouse needs to do something good for this man, and retrain their staff to act appropriately in situations such as these. Not only did they ruin this man and his parties dinner, they embarrassed him, and for someone going through cancer treatment, pride is often one of the last things they have.