Skip to main content

See also:

Building Coaching Skills

To build your own career by expanding your team’s ability to meet goals and objectives, develop your coaching skills!

Managing motivates employees with extrinsic rewards, benefits and consequences. Coaching, on the other hand, involves uncovering an employee’s strengths and weaknesses. Using the GROW model, you help another person set Goals, understand current Reality, overcome Obstacles and find the Way forward. Coaching starts with a conversation. Good coaches know how to use active listening skills and ask open ended questions that encourage an employee to think about her actions. Document this conversation to set expectations. By observing the employee on the job, you can establish the current reality and then later, privately, brainstorm potential paths to improvement.

Your objectives should include unleashing untapped potential, finding better ways of doing things enhancing skills, capturing great ideas and solving complex problems. Coaching isn’t nagging or telling people what to do. It involves listening and asking questions that get employees to reflect on their own behavior to further their own career.

Managing involves performance assessment that review activities completed. Coaching, on the other hand, focuses on future behavior. Coaching is a mindset shift. You may want to consider establishing HARD goals: Heartfelt, Animated, Required and Difficult. Coaches add value to conversations with employees by helping them take abstract goals and break them down into small activities they can work on every day. Learning is an important component of coaching. Acquiring knowledge through attending a seminar is a good start, but there is no magical transformation. Employees have to try out new techniques and gain experience to develop their skills.

Good coaches re-frame negative situations, so they seem more positive. This enables the employee to recognize their strengths. Using the FIRE model, you can show people how to differentiate the Facts from the Interpretations, Reactions and Ends. Treat every coaching opportunity as a way to unlock potential and get them through challenging, difficult tasks. It also allows you to debunk irrational, limiting beliefs and thoughts that hold people back.