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Bugged by Lack of Hospitality

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Ever hear someone talk about lice, and your head starts itching? Sometimes, just the mention of bugs can make your skin crawl, and you feel as if there are bugs climbing on you. Imagine finding an infestation of bugs in your hotel room, and each time you walk in the room, you mindlessly start scratching at your skin.

When I went to the front desk clerk with a tissue covered in dead bugs I had squashed, I first got the blank stare, the blink, blink, head tilt. They said normally they would offer me another room, but since they were sold out, there was nothing they could do. Nothing was not really an acceptable solution in my book.

When the next shift of workers came on, I went to a female, thinking I could get her to understand. Again, I explained the situation, and she at least had said there was a note for maintenance to spray the room once I checked out. That’s lovely, but am I just supposed to sleep with bugs crawling all over me all evening?

Instead of showing any signs of sympathy, the girl looked at me matter-of-factly and said, “you have to understand, I grew up slaughtering my own pigs, so a few little bugs don’t bother me in the slightest. This hotel is the fanciest place I’ve ever been. I’m a mother of four, so I’m not really phased by little bugs.”

Trying to relate, I told her that I had grown up on a farm with horses. Pointing out that I was not wearing any makeup, didn’t have fake nails, I, too, am not usually phased by little bugs; however, when I am paying for a hotel room, I don’t want to be staying in barnyard-like conditions. She still didn’t get my complaint.

Three shifts went by, and no manager was ever in sight. Finally, I put my foot down to the guy I had originally made my complaint to and said he must call the manager. The manager agreed with my dismay.

I’m not going to mention names, but I will say to anyone in the hospitality industry, please use common courtesy. Perhaps you don’t agree with a complaint, but at least pretend to care. Tell a manager.

To anyone who is traveling, if you come across a situation similar to this that you are not satisfied with the result, don’t give up until you talk to a manger. If need be, insist to talk to an owner. It’s customer service.

Marisa Williams is the author of more than 100 books. She earned her Master’s in Writing from the Johns Hopkins University. For more by Marisa, visit www.lulu.com/spotlight/thorisaz.

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