"You cannot motivate other people," explains Tracy, author of Motivation, "but you can remove the obstacles that stop them from motivating themselves. All motivation is self-motivation. As a manager, you can create an environment where this potential for self-motivation is released naturally and spontaneously."
In his book, Tracy presents chapter-by-chapter his 21 most reliable and powerful methods for increasing the effectiveness of any individual or group.
Each chapter includes a couple different action exercises.
Toward the end of the book, Tracy explains the importance of the Friendship Factor in motivating employees. "Every manager can tap into the power of friendship in everyday employee interactions by remembering the three Cs: Consideration, Caring and Courtesy.
- Practice consideration by expressing an interest in your employees as individuals.
- Express caring for your staff members by listening attentively and with compassion.
- Express courtesy toward employees by showing personal regard and respect for each person -- especially under stress, when a situation goes wrong, or when a worker makes a mistake.
"Your job as a manager is to make sure that you are getting along well with all of your employees and they are all getting along well with you," stresses Tracy.