Skip to main content
Report this ad

Biggest complaints about online dating services


Meeting your soulmate

The dating scene can be a mixture of excitement and stress. You spend your evenings and weekends hanging with friends at the local bars and clubs hoping to meet new people. Over time you realize that the pool of potential dates is pretty shallow. Many people move online to one of the dating services, when they've exhausted the local scene. While most people find the experience enjoyable, there are a few common complaints. Here are the top annoyances, as shared by online dating users at Dateshowcase.

Cancellation Issues - Hands down the most complaints against online dating come from consumers who try to cancel their membership with some dating services. With most memberships paid automatically with a credit or debit card, stopping those payments can be a hassle, even on accounts that have reached their contract's end. The mistake most members make is to attempt to cancellation by e-mail. Making contact by phone. Your resolve and willingness to address the issue head-on will produce greater results. After requesting that your account be cancelled, watch your credit or debit card statement closely for future charges.

Minimum Exposure - The second biggest complaint, after cancellation, is that many sites exaggerate their pool of potential dates. New profiles may be actually much lower than projected and when you take into consideration diffences in age, ethnicity, geographic location and education, the number of matches may also be narrower. But if you go into the situation understanding the real potential, you won't be disillusioned by the number of prospects.

Registration Required - Many people have the impression that once they've signed up they can communicate with anyone else on the site. But on some sites both people must be paying members to make contact with each other. Many people are unaware of this requirement, even though it's included in nearly all agreements. However, there are a few sites that don't require two-party registration, including LavaLife.

Time Consuming Application - Compatibility may be what people are looking for, but they're hoping to get the process started quickly. Yet, some sites take up to three days to post a profile picture. eHarmony is one service that has a good track record for approving photos and profiles.

Temporary Account Suspension - When you start dating someone you've met online, suspending your dating service membership seems reasonable, while you spend time together. But some services don't offer the option and force you to completely delete your account and lose your user name. If you decide to return at a later date, you'll need to go through the application process all over again. Look for this option before you sign on, if it's important to you.

Message Limits - It's confusing that a free email service will allow unlimited message characters, while a dating service that you pay good money to use would limit the number of characters per message. Users may have to send multiple messages just to get their thoughts across. Again check out the details before becoming a member.

Online Dating Guarantee - If you're considering using a dating service, don't expect a guarantee. If a dating service offers a guarantee, they may try to work around refunding your money with a deceptive scheme. One that is reported works like this. You make one minor contact with another member and the service labels it as a 'compatible match'. The service is no longer obligated to issue a refund. 

Being introduced to someone by friends or family is perhaps the easiest and possibly the safest way to meet someone. But when that's not happening, online dating can be a positive experience. Be sure to scrutinize the terms and details of the membership contract for any of these issues I've spoken of here, and be wary of high pressure sales pitches. Always sign up for a free trial, if one is offered. 


Report this ad