PayPal has had problems over the years with their obsessive fraud filters which have aggravated users intensely. PayPal is in the process of changing this process as reported to CNN on Jan. 21. There has been an enigmatic verification process that has left some customers fighting for many months in order to gain access to their own money. PayPal is owned by eBay and like many other financial companies, has rules in place to make sure that cheaters and imposters are not capable of using their system to transfer profits that are not really theirs.
Unfortunately, by doing this verification process, PayPal also entraps honest charities and businesses in its process. In order to prove that you are legitimate, it can involve months of time and masses of paperwork. PayPal officials are saying that they are ready to deal with the problem. They are pledging that they have plans to bring out an enormous renovation of the system in the next several months. However, details are few right now.
Anuj Nayar, PayPal's senior director of communications stated that:
“These are not minor — these are aggressive changes. This is a fundamental shift in our business operations. We want to be clear about how people can get out of the [frozen funds] situation,” he said. “We need to get better about helping people, or explaining why actions are being taken.”
Nayar stated that he couldn't really go into further details at this time on exactly what will be changing, but transparency is the main focal point. I am sure many customers will be looking forward to these changes.
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