I learned very early in my career, that as long as human beings are born nothing will ever replace the power of Face-To-Face communication between them. I would strongly suggest that businesses and their personnel, in as many cases as humanly possible, communicate with their customers and clients Face-To-Face whether it be in person, by means of the internet, or any other technology available. This is especially true in cases where businesses and their personnel are losing a lot of business as a result of providing too much information to their customers and clients over the phone or internet as opposed to meeting with them Face-To-Face. Simply stated when companies and their personnel are able to have Face-To-Face communication with their customers and clients, when humanly possible and convenient, it will dramatically increase their odds of doing business with them.
CEO Meeting With Sales Force In Boardroom Story
I want to tell you a Story about how important it is for companies and their personnel to meet with their customers and clients Face-To-Face when humanly possible and convenient. A few years ago there was a commercial on television that showed a CEO of a company in the boardroom with quite a few of his sales people. The CEO was walking around and handing each one of his sales people envelopes. In the envelopes were airline tickets. Why was the CEO giving his sales people airline tickets? The reason was he was telling his sales people that their business had decreased and reasons why were because: 1) they had become very lazy about the way they were doing business with their customers and clients, and 2) they had forgotten the importance of Face-To-Face communication. He also told them that due to their excessive use of technology that they literally had forgotten what their customers’ and clients’ faces looked like. The airline tickets were obviously for the sales people so that they could revisit their customers and clients Face-To-Face with the intention of reestablishing, strengthening, and increasing both their business and personal relationships with them.
The lesson that businesses and their personnel should learn from this Story is that even though we live in a very fast world that offers awesome technology there are still times when it statistically makes excellent sense for them to communicate with their customers and clients Face-To-Face as opposed to only using technology to do so. Even using the more personalized technologies like video calls should not replace all real life communication. Accomplishing this will make many customers and clients feel that they are truly appreciated and not just another customer number. Trust me Face-To-Face communication with customers and clients, in as many cases as humanly possible and convenient, is statistically a very smart thing for businesses and their personnel to do.
Respectfully, Phil Mitsch
America's Leading Economic, Real Estate and Lending Crisis Solutions Expert & Trainer
Real Estate Industry's All Time Top Producing Residential Realtor
Cherry Hill, New Jersey
856-665-6569
http://PhilMitschForAmerica.com
philmitsch@verizon.net
Special Note
All 6000 + of Phil Mitsch’s 1) U.S. Economic Crisis Solutions, 2) Home Buyer, 3) Home Seller, 4) Real Estate Professional, 5) Mortgage Professional, and 6) Life Lessons can be obtained in his 70 Books that comprise his 8 Training Systems. These Systems can be found at http://PhilMitschForAmerica.com.
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