Identical twin owners, Randy & Rick Hauser bought this bar nine years ago, when Rich was the weekend bartender who also worked a nine-to-five factory job. Randy took over the job of operating manager. At first, the place flourished, but the sibling rivalry started to take over, as the lighthearted jabs became below-the-belt punches.
Tyler, who is Rick’s son and Randy’s nephew knows the brothers are incompatible and because of the constant conflict, they have turned a blind eye to the happenings in the bar. Right now, they are losing $5,000 a month and are $139,000 in debt, and ready to close the doors. Tyler, who stands to inherit the bar has called in Jon Taffer to save the place from its demise.
Tyler became Jon’s mole to give him the inside scoop on the goings-on in the bar. The bar is just a mile from Kansas City, and home to a population with 56% in a younger age group (25-44) than their clientele. Kansas City is the sixth largest sports town in America with home to the Chiefs and the Royals stadiums just a mile away.
As Jon and Tyler watched from Jon’s car with Celina Tio, his culinary expert, and mixologist, Mia Mastroianni, the outside of the bar resembled a bingo hall, rather than a bar. Tyler showed Jon videos of the arguments the brothers had, how customers feel about them, and even the bartender who arrives 40 minutes late each day to do her job. Randy does not hold his workers to any standards, and Rick only works weekends, yet is blamed for everything by Randy.
Jon sent in a local sports fan, Rachel to the bar to do recon. As the brothers were behind the bar exchanging remarks, nobody even noticed Rachel come in. Finally, she called Erica over to get a drink; she asked for something fruity, but the drink she made was too sweet. Rachel then gave her a warm beer from the tap. Rachel ordered some food, but Walt, who has worked at the kitchen since before the brothers owned the place, has no standards and never cleans the place. Rachel even tasted the disgusting food, but one bite was enough.
A visibly inebriated and loud woman was spotted in the bar, as she was still being served. Finally, Jon had enough and went in to cut her off and find out how she was getting home. Jon called a cab for the woman, but she was still loud and obnoxious outside the bar, and the police took her away. Jon does not even want to help this place, but will do it because of Tyler.
The next day, he showed the brothers the video of the woman, so intoxicated that she was arrested on disorderly conduct charges and spent the night in jail. Had she not been served the last two drinks, it might not have happened. Jon called for the staff to get their perceptions of what goes on in the bar. The females agreed, that they needed a younger demographic, as the 65 and older crowd mostly drinks water. They also stated that the negativity between the brothers was bad for business. Jon met with the brothers individually to see what the animosity was all about.
As he met with the brothers, he found out that mostly it was over an inheritance. Randy got everything, and Rick got a Lincoln Town Car. As Rick was tearfully telling his side of the story, he was told by his brother that his mother hated his guts. Jon may be able to rescue the bar, but it will take a miracle to rescue this family.
As Jon sent in his helpers to identify problems, the gross backup from the clogged drain behind the bar was downright disgusting. Then she found fruit flies inside a bottle of rum. In the kitchen, the filth was abundant. When Jon confronted Walt, the cook, a fight broke out between them as Celina stood by. Walt knows it is a management problem there, and agreed to stay and clean. When Jon returned, the place was clean behind the bar and the kitchen.
Jon surprised the complacent bar staff by bringing in new and younger bartenders to give them some competition. Mia would teach them all and put a new person against a veteran. She found that the veterans were not good at their job. She taught them new drinks for the stress test and Jon expected the owners to have each other’s backs.
The kitchen was doing well, although there were no food runners or table numbers for the tickets. As the stress test progressed, the brothers still did not speak to each other. When a physically intoxicated person came in, Rick put him in a cab and sent him home. Randy did nothing to improve the business that night. Jon came in to do his best to put the brothers back together again and revealed that Tyler was his mole. Finally, they agreed to put it all aside and hugged and promised to never say a negative word in the bar again.
Now Jon was giving the bar a new theme. The new name was BARcode, and the interior was amazing. With a sports theme, and video games, there were now two complete bar stations, a POS, that was desperately needed, a great draft beer station that guaranteed ice cold beer.
When the doors opened, the place was packed with happy customers. The bartenders were awesome and the kitchen was humming. The brothers were working together like a team and the twins were once again friends.
Six weeks after the relaunch, the food and drink sales have increased by 37%, and the average age of the customers is now down by 28 years. Rick and Randy are closer than ever and Tyler and his friends are regulars at BARcode, thanks to Jon and his staff at "Bar Rescue."