Jon was called in by band members Kris Kaos and Jazz Bender who decided to stay grounded and opened a horror themed bar in Las Vegas, Nev. They tried to maintain the horror theme, but some decorations were frightening and the bartender, was repulsive to women. The place is now losing $2,500 a month, and it will not be long before they close their doors for good. The pair had invested $150,000, and the end seems near if things do not change.
Jon and his team watched from the car observing the operation via the hidden cameras. Russell Davis, famed mixologist and famous pizza chef Tony Gemignani watched in horror as they saw Jon’s recon team of three beautiful young women enter the bar to do their evaluation. When they ordered draft beers, there was no draft beer. The bartender with green hair named Jesse scoffed at everything they requested. No margaritas, no draft beer, and he proceeded to make lewd comments to them. The pizza they ordered was improperly made and disgusting. They also observed the owner checking the till every half hour.
Jon finally went in to speak with the staff first, then the owners. The staff did not like having their tips taken by the owners and the lack of trust they had for their employees. The fact that they did not have an adequate supply of products was very disheartening. The bartender admitted that he used to bring in lots of people, but no longer does because the owners just do not care. When Jon spoke to the owners, they denied taking their tips and felt that they needed new bartenders. The reason for the distrust is because when left alone, they give the place away as the cash goes down, but the liquor consumption goes way up.
Jon knew somebody was lying and called everyone together to investigate further. He now found out that the bartender was not completely telling the truth. Although he could have been fired, they decided to keep him on and fix him and the bar because he was capable of bringing in a lot of people. Jon promised to return the next day and left them to settle their differences.
The next day when Jon returned, he brought Tony and Russell in to do damage control. Tony immediately went to the kitchen to teach the cooks how to make good pizza. Russell started his training of Jesse, Eli and Tracy. Tracy was spot on, but Jesse had an attitude and didn’t want to take any advice from Russell. Jon then presented the Bevintel report that monitors the exact bar inventory versus sales to see how accurately the bartenders are pouring. The reports were infuriating to Jon, who saw that Jesse gave away more than he sold, Tracy gave away only forty-four cents, because she is honest. Jesse said he never pocketed money in his life, but Jon told him when you give away drinks to get a tip; it is stealing. Jon knows that Jesse can bring in people, so he was ordered to bring in people for that night’s stress test, or Jon would fire him. The owner’s suspicions are now confirmed.
Jon set up the stress test and gave colored wristbands to the girls Jesse brought in to help identify them. Jon also had to provide alcohol because the bar had none. Jesse could not keep up with the crowd. They waited nearly a half-hour for one drink. Jesse had no confidence. As the kitchen was making the pizzas, they had no clue what tables they were for. Jesse ran out of glasses, there was no money in the cash drawer. Kris went out to get glasses and cash, but Jesse was still doing just one drink at a time. Finally, when Russell’s words were heeded, he became a star and brought in 25 women into the bar; although Jon cannot understand what they see in him.
Then after the test was over, Jon told the owners that they set Jesse up to fail because they did not properly supply the bar with glasses or cash in the till. Kris was pissed at Jon for saying what he did, but it was the truth. Jon reprimanded him for being in business for two years and not putting systems in. He told both owners that they made the wrong choices. Both owners apologized and gave props to their staff for hanging in there under extreme circumstances.
The following day was an all-day training, and Jon conferred with his staff to create the niche that would draw more customers to the place. They checked the demographic to find that although the horror theme was a good one; it was not executed properly and decided to change it to a post-apocalyptic zombie bar. The pizza would be the last pizza you will ever have and the cocktails would be pretty much in the same genre. Originally, the owners did not want to change the name, but Jon’s skills gave them the info they needed. The training worked, and Jesse proved to be an asset to the operation.
Jon’s crew came in to redo the entire bar and make it a great place to go. When they saw the new name “The End” it was a welcome sight. Inside the place was a killer. The props were unbelievable. Custom murals of apocalyptic Las Vegas covered the walls, giving the theme so much life … or death! A new point of sale system, a turbo tap system, new glassware, premium alcohol and zombies waiting to enter the bar.
As they filled the bar with people, the service was going well, the food was flying out of the kitchen, and the owners were ecstatic and Jon was proud of his accomplishment.
Eight weeks after the relaunch, sales were reported to be up by 40%, and the faces of the owners and employees are now happy ones thanks to Jon Taffer and his staff at "Bar Rescue."
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