As Jon Taffer had the "Kasbah Lounge," a hip-hop nightclub under surveillance with his hidden cameras and microphones, he was disgusted with what he saw. When he came in to face the owner, Shelton, he found out the history of the club. Opened for the older crowd fifteen years ago, as the crowd changed and the younger patrons came to the club; it became more rowdy and security did not do their job.
Jon brought in a bartender trainer, a chef and a security chief to train the staff. The bartenders were having a problem keeping up with the crowd; the cooks were serving mega portions of food in Styrofoam containers instead of plates, and the security staff was tricked several times.
Finally, the security guy was fired. He ignored a woman being harassed by a guy at the bar, although she called for security twice.
The next day the bartenders were given a new female-friendly bar menu and a lesson they loved. In the kitchen, the food menu was overhauled, and the cooks were loving every minute. The new security team was trained properly, for handling men and women who get rowdy in the bar. Jon went over the layout of the place and gave Shelton a brand new sound system, lighting, a POS system and a dress code to make sure it would attract the younger single and more sophisticated clientele and an owner who was no longer a wimp.
Six weeks after Jon left, Shelton told the "Bar Rescue" staff that his sales went from a loss of $7,000 to $8,000 a month to making up to $7,000 to $10,000 a night with no security incidents; thanks to Jon and his colleagues.