When Bill Davis, the owner sunk his life savings of $4 million dollars into this place, he never expected to see his business disintegrate before his eyes. His daughter Kim was hired as manager and his grandchildren, Justin and Lacey as bartenders. Kim believes that the bar is the biggest gift she has ever received from her father. Soon after, Bill suffered a stroke and their dreams were shattered as his legacy was starting to unravel. Kim’s managerial skills leave much to be desired as she lets the staff walk all over her.
Justin used the bar as his playpen to hook up with women and his sister calls him a whore. Lacey is appalled by his actions at the bar and does not agree with her mother’s method of lax management. So, they agreed to seek Jon’s help before the $5,000 loss a month turns into the end of their business.
Although Las Vegas has no sports teams of its own, it boasts more than 200 sports bars, but this one has not been able to capitalize on the profits these bars make. Bill sat in Jon’s car and got to observe what was happening inside the pub along with Phil Wills, master mixologist and sports bar expert.
As they observed the goings on inside the bar, Justin was lackadaisically tending bar, and they observed some female bartenders who were ex-girlfriends of Justin. One of them said that out of every ten women in the place, Justin had slept with at least eight. Jon asked Bill if he was worried about a lawsuit?
Jon already has the Bevintel report that monitors the exact bar inventory versus sales to see how accurately the bartenders are pouring and knows that they are over-pouring drinks. So Jon sent in his spies who are hospitality people and will give Jon the complete report. They ordered drinks as Jon, Bill and Phil watched from the car. It took three minutes for two bartenders to make a bloody Mary and a margarita. Kim was doing little to manage as she should have been aware of the lack of service her son provided as he grumbled under his breath how he hated people and being there.
Jon went in with Bill and called the family together. He told them that Bill wrote checks to cover the bills each month, but they have become charity, no longer business checks.
Jon proceeded to show them video of how they were stealing, but ringing up a “no sale” and making change and pocketing the rest of the money. As Justin and Lacey protested, Jon became angrier at their actions and said it was the most blatant show of theft he had ever seen in a bar. They swore that they do not steal, and Kim even defended them. They both stated that they kept their tips in the cash draw. Now Jon just believes that these people are incredibly stupid. Kim is the biggest softie when it comes to employees. Even as it was pointed out how a bartender was stealing, she wanted to give her another chance. So Jon called the staff together and confronted them. When it was proven beyond a doubt that the employees were stealing, Kim still did not want to fire anyone, but had no choice. Ken, the cook was thanked for his great service and remained with the bar.
Jon then brought in Brendan Collins, to give Ken the training he needed to bring the food to a new level. Jon promised to find new bartenders who did not steal. Phil got Lacey and Justin ready for the stress test and helped to bolster their confidence.
As the stress test began, the people were storming the place. As the bar was packed, Phil told Justin to smile, but he said it would not happen. As people were waiting too long to get served, they were leaving in droves. When Phil took over, because Justin was not carrying his weight, he got mad and walked away from the bar. Justin then told the camera that Phil was lucky that the cameras were there or he would have knocked him out. He felt that Phil disrespected him in his own bar. Lacey did a pretty good job, in spite of her brother’s actions.
The next day, Justin swallowed his pride, apologized to Jon and Phil and got to work with a smile on his face. Jon brought in Victoria, a bartender to help out and introduced a new concept to the bar that would bring people to the bar; bacon! Phil introduced bloody Mary drinks with a bacon influence, and Brendan showed Ken some awesome bacon delights he could serve up in the kitchen.
Outside the bar, Jon introduced them to the new name, Bacon Bar with signage advising people that they had bacon, beer and bloodies. When they saw the inside, it was a great concept. The place was completely refurbished, and the bacon theme was throughout. They had turbo beer taps, where customers could pour their own beer with their key card. The face on the customers was enough to convince Jon that he did the right thing. There were still enough televisions around to see the games, but the atmosphere, the happy workers, the great bacon drinks and food will combine to bring people back again and again.
Six weeks after the relaunch, sales were reported to be up by 35%, and the faces of the owner and his family are now happy ones thanks to Jon Taffer and his staff at "Bar Rescue."
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