Jon was called in by Fran and Mary Massimiano; owners of the Mexican themed bar a few blocks from Arizona State University. When they retired, they left the place to their two sons. Scott agreed if he could be the general manager and run the place, but with no prior experience, Scott mismanaged the place from the get go. Jason, the younger brother, who is the cook and janitor saw how it was mismanaged and scrambled to keep the place running. Scott’s friend Anthony was hired as the bartender, but their relationship is rocky. Scott featured rock groups luring the college crowd, but it was not lucrative, instead became a haven for aggressive behavior. With losses of $10,000 a month, Fran and Mary have depleted their retirement investment by $1.5 million including everything they own and their home is on the line.
As Jon watched with mixologist Russell Davis and culinary expert Tiffany Derry from his car, the place was nearly empty. Jon had three ASU students come into the bar. They waited about ten minutes to be directed to another area where they could get a drink. Scott was in his office on his computer, when it was clear that he could have been helping out. Jason was busy cleaning toilets, stocking the bar and cooking. When someone asked where Scott was, it was suggested that anyone who could find Scott get a free drink. As the girls tried to order drinks and food, their drinks tasted like nothing but juice and the only beer they had was in bottles, although there was a tap system. Upon inspection, the women noticed how dirty the bar was and the kitchen was another disgrace. They observed Jason cooking a quesadilla with what looked like mystery meat. The women also observed the filth of the bathroom. Jon knows that a dirty ladies’ room will never attract women to the bar.
Jon observed as Russell confronted Anthony about how disgusting the bar was and Tiffany went into the kitchen and found out that Jason had no culinary experience at all. Scott was supposed to be the general manager, but his managing skills were non-existent. Russell ordered them to get on their hands and knees and clean the place by tomorrow, or they were out of there and would not help them salvage their business.
The next morning, Fran and Mary were there along with the two sons and Anthony. Russell went behind the bar to inspect it and saw that it was cleaner than expected. The kitchen was also better than expected. Jon then confronted the group. Scott turned the place into a concert venue and only opened when bands were booked; this is not a bar. Mary told Jon that she asked Anthony to wipe down the tables and booths, but it has not been done. Anthony called Mary and Fran, mom and dad, but he is not related to them. When Mary told Scott that she was disappointed in him, he walked out of the bar and took off in his car. Jon then told Mary and Fran that they let him get away with this inaction for three years, so he had ruined their retirement but created his own failure. However, Scott returned contrite that he failed his parents and had a hard time looking them in the eye, now facing the truth. Jason was the one who did things like cleaning toilets, and Scott told him that he would rather clean toilets than run the place, and Jon took him up on that statement. Jon had Scott show him the bathrooms, which were disgraceful and told him to clean them until they were presentable.
Russell took Anthony to show him how to make drinks, but found that he was egotistical and not skilled in his job. When he ordered him to make four different drinks, he could not remember what they were after the first one. In the kitchen, Tiffany showed Jason how to make good food quickly. She had to start from the basics, but Jason did well.
That evening, the stress test filled the bar with patrons. The most important thing was the cash registers that they forgot. As the drink orders came pouring in, the food orders did too. Russell watched Anthony over-pour drinks, and people were waiting way too long to be served. Jon found that Scott was a total failure and never stepped up to help. Jon told them he wanted to bring in a manager to run the place; Scott did not want to relinquish his position. Jon left it up to the family, and told Scott if he wants to salvage his parents’ retirement, he can manage, but if it is about his ego, then forget it. They agreed to let Jon bring in a manager.
The next day was training all day. Jon brought in Steve Lynch, the general manager of Four Peaks Brewery, just half a block from Rocky Point, a multi-million dollar establishment. Steve will be training Scott to run the place and do a good job. Jon brought in more bartenders to help Anthony and more cooks to help Jason. They agreed to do a Cuban setting, not Mexican and feature small bites of food to go with the revamped drink menu to coincide with the food and attract students. Then Jon changed everything, including the name to Havana Cabana. This will be a female friendly place now.
Not too long after the bar opened, Russell complained how slow Anthony was, and he walked out, leaving them one bartender short. He will never return if Scott has his way. The female bartenders picked up the slack with the help of Scott.
Six weeks after Jon left; the "Bar Rescue" staff reported that Havana Cabana brought in up to $6,000 a night. Steve continues to train Scott as general manager and Fran and Mary are finally enjoying their retirement. Anthony asked for his job back, but Scott refused.
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