WSFA-TV Channel 12 reported on Thursday that a Canadian bank gave its customers surprise gifts. The banks usual ATMs were turned into "automated thanking machines." Customers were told they would be testing out new ATMs. When they went to use the ATM, valuable gifts were dispense. These were not just any gifts. The bank knew about the customers' struggles, and they were given gifts based on their personal needs that they could not afford for themselves. For example, an elderly woman named Dorothy has been sending checks each month to her daughter in Trinidad who is battling cancer. When she went to the ATM, she was surprised with round-trip tickets to Trinidad to see her sick daughter.
The automated thanking machines, a part of the bank’s #TDThanksYou campaign, were set up in Toronto, Montreal, Calgary and Vancouver.
Tim Hockey, President and CEO TD Canada Trust, said in a press release, "A thank you can change someone's day, so that's why we have been surprising our customers across Canada, to say 'TD Thanks You.' We know Canadians have a lot of choice when it comes to where they bank, and we wanted to say that we appreciate that they continue to choose TD."
Others then the valuable gift given to the woman to go to Trinidad, some of the other valuable gifts given to customers included two piggy banks given to a mother of two. Each bank included $1,000 for college funds, plus tickets to Disneyland where Christine Todd said she had never been able to take her two boys anywhere before.
At one branch, Mike Jobin, a Toronto Blue Jays baseball fan was given a shirt and tickets. He got to visit their stadium to meet the stars and right fielder Jose Bautista who told him he would throw out the first pitch at a game. A machine gave one lucky little boy with his mom a crisp $20 bill.
It was reported that customers other than ATM users also received a gift. Everyone who walked into the bank on July 25 by 2 p.m. received a $20 bill at all of the bank's 1,100 locations. So, what about customers who didn't come to the bank on that particular day? They were not left out. Mobile banking users received a $20 direct deposit to their accounts.
Watch the video at the top of this article to see the shock on people's face when the machine starts talking to them as well as their surprise when they realized they had been given a valuable gift.