Voice over Internet Protocol (VoIP) is a technology that allows customers to use their Internet service to talk on the phone. The industry has exploded in recent years, as many customers are finding that VoIP services are frequently more cost-effective than traditional phone service. However, there are still many questions regarding VoIP technology, and it takes a company dedicated to customer service to help their customers understand how to make the most of VoIP at home or in the office. When it comes to Atlanta VoIP carriers, there is one company that stands apart from the rest, according to a leading source in the industry.
Vocalocity is an Atlanta-based VoIP provider that enjoyed substantial company growth throughout 2012. Growth may be attributed in part to the company’s offerings of customized communication solutions that allow individuals and businesses to find the VoIP services they need at a price they can afford. Vocalocity was established in 2006, and since that time, the company has been leading the VoIP industry in providing affordable telephone communications to businesses of all sizes.
Vocalocity demonstrates its commitment to customer service by keeping all of its operations at home in the U.S., where customers can rest assured they can connect with a customer care or sales representative prepared to meet their needs. Staff is available to help customers through every step of the phone service process, to ensure customers get the services they need to run their businesses more smoothly. The company states that their team works together to provide customers a seamless experience through all of the Vocalocity departments and employees they may come in contact with.
“Fierce” Recognition by Leading Source
With a commitment to a quality product and service, Vocalocity was recently recognized by Fierce Enterprise Communications, a leading source for the IP communication industry. Fierce Enterprise Communications recently listed the top VoIP providers in the U.S., according to their performance, pricing, consumer reviews and future outlook. In an industry that is becoming increasingly competitive, this list of the elite stands out from the crowd.
Fierce Enterprise Communications says it chose Vocalocity for their list because the provider offers a wide range of services and pricing packages that allow businesses to customize phone solutions to their specific needs. In addition, the website lists a number of innovations Vocalocity added to the mix during 2012, including revamped corporate and support sites that will have a definite impact on the quality of the customer experience with Vocalocity throughout 2013. The business provider is also in the process of adding new integration to its current desktop, which will help customers take their IP communication services to the next level.
Vocalocity is another Atlanta company that serves as a glowing example of what first-class customer service can and should look like. This company is striving to provide the latest innovations to its customers to keep them at the cutting edge of IP communication. In addition, Vocalocity offers ample customer support to ensure their clients can make the most of the technology they purchase.