The Atlanta Marriott Marquis recently received the Travelocity Excellence Award for its consistent customer service and high booking volume. The travel company issues this award to businesses that excel in customer service, based on reviews posted on the Travelocity website.
The downtown Atlanta hotel accomplished no small feat in earning this reward. Out of the 70,000 hotels Travelocity partners with across the globe, only 550 have received this coveted award. The Atlanta Marriott Marquis earned the recognition after receiving a significant number of positive reviews on the Travelocity website, and the number of bookings the hotel made through the travel company. Companies must also develop a strong relationship with Travelocity to qualify for this award.
The hotel now enjoys recognition of this award on their page on the Travelocity website. Currently, there are 47 reviews of this Marriott hotel on the Travelocity page, and most are extremely complementary of the hotel. Guests rated both the accommodations and the service by the staff very well. Most recommended the hotel as an excellent value for the money.
About the Atlanta Marriott Marquis
The Atlanta Marriott Marquis is a downtown hotel featuring 1,569 guest rooms and 94 suites. Floor-to-ceiling windows highlight the interior of the building, with a breathtaking atrium and plenty of amenities for guests to enjoy. The trendy Sear Restaurant features steaks and seafood, while four additional eateries provide plenty of variation for hotel guests. The hotel also houses the largest Starbucks in Atlanta, and provides a convenient location for many of the hot spots throughout Atlanta.
Guests of the Atlanta Marriott Marquis can also enjoy pampering services at The Spa, which offers a variety of treatments for both individuals and couples. The fitness center inside the hotel features both cardiovascular and strength training options, as well as a steam room. There are both indoor and outdoor pools available at this facility as well.
Customer Service in the Hospitality Industry
The hospitality industry is one in which few mistakes are allowed in the area of service. With many customers now turning to social media to voice displeasure with experiences, hotels may receive bad raps that can impact their customer volume. This ability to reach many individuals relatively quickly has put pressure on the hospitality industry to exceed customer expectations on a consistent basis to ensure their customer service reputation remains intact.
According to an article at the Houston Chronicle, hotel customers are looking beyond the basic niceties for their travel experiences. Today, hotels must raise the service bar to remain competitive, which means ensuring dynamic service that creates a memorable, comfortable experience for their guests. Hotel management is also saddled with the responsibility for keeping up with the latest trends in their industry, from personal assistance services to customer loyalty programs.
Hotels have to do much more than offer first-class accommodations today. Staff must be prepared to anticipate customer needs and exceed expectations. With companies like Travelocity providing yet another outlet for customers to receive feedback about hotels on a global level, hotels must be on their game daily to deliver top-notch service to every customer who becomes a guest of their establishment.