An Atlanta-based company has been awarded for its commitment to its customers. WorldPay, a business that helps other businesses process secure payments, was recently recognized by Visa for its affordable chargeback rates to customers. The company was awarded both the 2011 Lowest Fraud Chargeback Rate and the 2011 Lowest Non-Fraud Chargeback Rate. WorldPay’s rates in these areas were one percent lower than the industry average, which can translate to significant savings for business customers that process thousands of dollars in transactions every week.
Tony Catalfano, president and CEO of WorldPay US, explains that the savings translates to $1,000 for every $100,000 of transactions processed. Catalfano adds that by keeping costs down and simplifying the chargeback process for their customers, they raise the bar on their service quality all around. In addition, WorldPay’s latest awards show the company is committed to providing customers first-class education and transaction monitoring, without raising costs of transactions to do so.
Customer Service and Cost
Cost can play a significant role in the customer service experience. However, it is not cost alone that makes a customer feel as though he is getting the best service from a company. Value is the key word in this equation; customers must feel they are getting the highest level of service and product for their hard-earned dollar. This is where WorldPay has been especially successful, with a commitment to providing customers with all the features and convenience they need at an affordable price.
Catalfano, who formally accepted the award by Visa, stated that the company was honored to receive the recognition by the company and vows to continue their high level of service into the future. The Visa awards were established in 1992 to recognize companies for outstanding, cost-effective service by companies working in the payment processing industry. Businesses that qualify for the awards must be in good standing with Visa and show minimum transaction thresholds.
WorldPay is a global provider of transaction services, with its headquarters based in Atlanta. The company currently serves customers in 40 countries, through the processing of millions of transactions daily. WorldPay was first established in 1989 as Streamline, and it has slowly evolved over the years to become the company it is today. The business officially became WorldPay in 2010, after RBS sold its majority share in what had become RBS WorldPay.
WorldPay offers a variety of payment services, including major credit cards, gift cards, direct debits and Electronic Benefits Transfer (EBT). The company has implemented security measures so that businesses can securely accept payments and customers know their private information is guarded. WorldPay’s processes are in line with the Payment Card Industry best practices to provide all their customers peace of mind.
WorldPay serves a broad range of customers, from restaurants and local retailers to service providers like plumbers, doctors and dentists. The company features a live support staff that is on call 24/7 to handle all its customers’ needs and questions. This Atlanta company is an excellent example of how devotion to customer service can offer a more satisfying experience to customers, no matter what they look like and where they are located.