Metro Atlanta company, AtHomeNet launched CallFast, a new service in its MultiConnect suite of services. The interactive voice response system allows community residents to quickly access current account information by calling the community's special MultiConnect phone number.
"Our programming team was busy this month, working on enhancements that are selected based on market research and feedback and suggestions from our thousands of clients," remarked Director of Client Services, Tasha Beard. "We strive to meet the needs of all of our clients utilizing new technologies in a user-friendly way."
Launched in August 2010, MultiConnect offers a suite of services that give communities the ability to extend the reach of their messages to residents through voice calls and text messaging. CallFast extends this capability by providing participating communities a unique phone number for residents to call and hear their account balance, due date, last payment information, and more.
Other enhancements to the AtHomeNet community website service in September include additional functionality for the Task Manager, Message Board, and Events Calendar features, among others.
Clients learned about the new enhancements in AtHomeNet's monthly email newsletter, the AtHomeNet Gazette. Each monthly release is accompanied by a video with in-depth examples and explanations of new features and enhancements.
Has your HOA’s management company been quick to embrace new technology, or are you still stuck in the stone age with check, payment books, and letter writing campaigns? In South Florida, with the vast number of associations, it runs the gamut. Some associations have gone all digital, while others are a mish mash of the old and new.
All that really matters is that the system works for your individual community. The question is, does it?
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