Since early Tuesday morning, the National Military Examiner and millions of others have been unable to access their AT&T accounts and unable reach their readership; for some the nightmare began on Monday.
Fiber optics are responsible for most data transmission, so “downed lines”, especially in 18 states, can be ruled out leaving a sophisticated hacking scheme as the likely culprit.
Software glitches are extremely rare in massive telecommunication companies. By their own admission, AT&T representatives acknowledge this is huge and customers will be given discounts on their upcoming bills.
The widespread outage includes all associated accounts such as U Verse, Bellsouth, and the ‘mother ship’ known as AT&T. U Verse encompasses land lines, television service, cellular phones, and internet access. “Bundled” customers have been left with zero connectivity.
News sources reported yesterday that customers in some 13 states have been affected. A call to Customer Service at AT&T/ U Verse actually puts the number at 18 states, most in the South and Southeast.
While working feverishly on the problem, the customer service representative said there was no resolution timeline.
Of note, Bellsouth email addresses, which are powered by Yahoo, have also been affected.
Until the probable hacking event is resolved, readers of the National Military Examiner and users of all things AT&T will have limited or no service.
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