Welcome to the first installment of "Ask Amanda", where you can submit your workplace and career questions to firstname.lastname@example.org and get advice, feedback, and an objective opinion.
Mz_Pro writes: I took a promotion at work a little over a year ago. I work in the customer service industry. I have more responsibility, which I enjoy, but I have to supervise 3 employees who used to be my co-workers. They don't respond to my authority, and they resent me for taking the promotion. Now I'm doubting myself and wondering if I made the right decision. What should I do if I regret taking the promotion?
Dear Mz_Pro: First of all, why are you doubting yourself? You obviously have the skills and experience to be a supervisor if you were offered that position in the first place. Some co-workers have a problem seeing one of their own "move up" and don't like answering to someone who used to be a peer. Address the situation head-on: call a staff meeting where you establish yourself as an authority figure. Make it clear that you are responsible and capable of leading your team. Then address the main culprits privately and ask them to express their opinions about how you are doing things. That way, you can find out exactly what their issues are with you as a supervisor. You may find that when you ask them directly, they won't be able to come up with a legitimate complaint about you. If they do bring up valid complaints, make sure you improve in those areas and give your employees updates to show them that you take them seriously. If after all this, they are still not responding to your authority, follow your company policy for dealing with insubordination. Hopefully, it won't get to that point, but if it does, be fair and play by your company's rules. Good luck to you!
Remember, you can email your workplace and career questions to email@example.com .