Most of us will agree that when a winning team surrounds you, your productivity, work environment, and results are more impactful and leaves you feeling more engaged. The challenge is, however, everyone has a unique profile – a combination of strengths and weaknesses that may not always be suited to other team members or to the work environment. To offset these challenges, getting to know exactly how someone ticks, and can best contribute to the team, is essential.
Software Advice, a company that reviews HR systems, wanted to explore this notion more deeply with their employees. They collaborated with a workforce psychologist to research the workforce and establish profiles that reflected the many facets of their talent pool. The result of the research identified a baseline of core employee psychological profiles. Each profile examines the key characteristics of the personality type, the job roles that fit best, how they can be identified during interviews and tips for employer communication.
The Giver, the first in the blog series, “The Psychological Profiles of a Dream Team,” is the quintessential customer service team member. Below is a snapshot summary of this profile:
- Roles. Because they tend to put the needs of others ahead of their own, they are the perfect candidates for administrative and customer support roles. They can be great leaders, but they make better lieutenants than captains.
- Strengths. Givers are supportive, rule-abiding and compassionate. At home and work they are thoughtful, caring and loyal. They tend to go the extra mile - often coming to work early and staying late.
- Challenges. These individuals face challenges such as avoiding confrontation and taking on too much work.
- How to interview. Hiring managers can identify a Giver during the interview process by asking for examples of how the candidate has gone above and beyond in the past, in addition to other interviewing techniques.
- Employer communication. Employers are advised to balance their feedback with both constructive and positive remarks so they don’t discourage their Givers.
The ‘Dream Team’ series offer additional profiles including The Champ, The Matrix Thinker, and The Savant. Each profile is constructed in a similar way offering readers a chance to think about their team through the lens of these profiles and provides a good dialogue into the nooks and crannies of individual behavior and motivation. There is no public tool or assessment at this time, but what was captured will no doubt lead to a guidebook. While it takes different kinds of players to make up a great team, the more effort you can make up front to align work tasks to natural roles, the better the results will be for everyone.