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Apple iPhone's do not encrypt Exchange 2007 data

Apple iPhone OS update 3.1 was released on September 9th. Since it's release thousands, if not millions of people have updated their phones. Some users with non-3Gs iPhone's who work in an environment where their email is hosted on Exchange 2007 reported that their phones stopped syncing to the server.

iPhone 3.1 included a fix for a bug that didn't correctly implement MS Exchange 2007 encryption. Well, that fixed the issue for the newer 3Gs models, but created more problems for users of the older model phones.

Apple's suggestion? (from http://support.apple.com/kb/TS2941)

Symptoms

When using a Microsoft Exchange account on an iPhone or iPod touch, the following error message may appear:

Policy Requirement
The account "______________" requires encryption which is not supported on this iPhone.

Products Affected

iPhone, iPod touch, iPhone 3G

Resolution

iPhone OS (beginning with the iPhone OS 3.1 update) can enforce the Exchange ActiveSync mailbox policy requiring encryption on the device. If your Exchange Server administrator has selected this option, only devices that support device-level encryption are allowed to sync Mail, Contacts, and Calendars.

To reestablish syncing, have your Exchange Server administrator change the mailbox policy to no longer require device encryption.

Additional Information

Note that iPhone 3GS supports device encryption.

I am on the Exchange team here and my job, and ummm... I don't think so! Come on Apple, you can do better than this. Notice the Note that iPhone 3Gs supports device encryption. So hurry everyone! Go right out and upgrade! NOT!!!

Comments

  • Brian Deyo 4 years ago

    And how much does an upgrade to a new 3G S cost? If a corporation has 2000 iPhone's that it purchased before the new model was availaable, what is the cost? Likewise turning off encryption and losing sleep at night due to lax-security isn't a great option either. You are right... Apple should do better.

    Thanks!

  • Brian Deyo 4 years ago

    And how much does an upgrade to a new 3G S cost? If a corporation has 2000 iPhone's that it purchased before the new model was availaable, what is the cost? Likewise turning off encryption and losing sleep at night due to lax-security isn't a great option either. You are right... Apple should do better.

    Thanks!

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