We’ve all heard of an airline losing luggage; perhaps you have experienced this yourself. While it certainly is vexing, it’s somewhat understandable, considering the airlines are handling thousands of pieces of luggage per day. But how about something without handles and wheels, specifically a 2-year-old greyhound named Larry. A lot harder to lose no doubt, but Air Canada did, and then sent a snarky email, by mistake, to reporters questioning them.
USA Today shared the story on Oct. 14 of the lost pooch.
Jutta Kulic, Larry’s owner, said on her Facebook page that she had arranged to ship her Italian greyhound from Ohio, where Kulic lives, to his new adopted home in Campbell River, B.C. Canada. An Air Canada employee took Larry out of his crate early last week at the San Francisco International Airport, but he evidently bolted, and has yet to be found.
When CBS13 out of Sacramento, Calif. picked up the story, they reached out to Air Canada via email. While Air Canada’s first written response, from employee Angela Mah to the reporter, was sufficiently apologetic and reassuring, it’s the second response, after CBS13 asked some follow-up questions, that is causing the outcry.
“I think I would just ignore, it is local news doing a story on a lost dog. Their entire government is shut down and about to default and this is how the U.S. media spends its time. I really don’t belong in this world.” --Air Canada associate Peter Fitzpatrick to CBS13 reporter Maria Media.
Clearly an email meant to be sent internally from a senior associate to the Air Canada employee, Mr. Fitzpatrick didn’t quite understand the differences between ‘Reply’ and ‘Reply All.’
The reporter couldn’t let it slide of course, and her response to Peter was:
“I assure you we are reporting on the government shutdown; I’M reporting on a lost dog for the local news and trying to get answers for a woman who may have lost this dog forever.”
Now, Air Canada is doing some fast backtracking to make nice. Especially since Kulic said she gave specific instructions to not let Larry out unless he was in an enclosed room.
A statement from Air Canada said the email does not “reflect Air Canada's standards or professionalism, and do not refer to the search for Larry by Air Canada employees, which is ongoing… We remain optimistic Larry will be returned.”
Kulic isn’t impressed.
“I just find the whole thing just horrifying,” Kulic said. “I was angry... (but) I was not surprised that someone could be that stupid. It was an incredibly stupid, very cold, callous email.”
The British Columbia couple that had arranged to adopt Larry also were extremely displeased, according to CTV News.
“They were actually quite offended by the way that reporter was responded to, even it if it was by accident,” CTV said. “They also think that this shows that Air Canada is just not taking this seriously.”