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Airline Bag Fees: Enough is Enough!

Baggage
Baggage
Shari Weinsheimer

Comments

  • Christine Lutley 5 years ago

    Some airlines have been charging gate fees for months.Last May, I paid a gate fee for a bag the gate agent said wouldn't fit. It fit on the way over.The cargo guy & stewardess said the bag fit when I actually boarded.In fact,I did carry it on, even though I paid the gate check fee.
    A gate agent's decision delayed the flight!Go's Vice President Scullen "investigated" the incident, but only offered a weak apology & promise a refund,that didn't happen.I've followed up with him to no avail. The refund isn't the issue.The gate agent "made my day".The bag issue delayed the flight. Mr Scullen missed my point.The problem is systemic,not individual.He has no understanding about customer value or retention.He lost two customers that day,plus every client I can ever send inter-island in Hawaii, on any other carrier,& that is all of them.I gave him a chance to do something.A voucher would have cost them nothing. Waste that fuel!Toss away passengers. I'll tell this story over & over.

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