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'Agency,' is difficult to define

Agency
Agency
HZ

"Agency" is a good example of a term that is encountered often within the organizational psychology literature but rarely defined with a referenced citation. From its context, the term can be inferred to describe some sort of intent that the individual exercises in pursuit of outcomes that are important to that individual.

Davey (2003) places "agency" in the context of whether individuals can actually exercise some control over their own jobs. She extends that idea to whether those individuals, through their agency, can actually change organizations as opposed to being changed "by" organizations.

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See also:
"The Academic-Practitioner Divide."