According to Flash Points by Larry Broughton, "Customer Service is not a department; it is an attitude." Also, using the letter e, Yun Sian Long offers five positive attitudes in the workplace to get you ahead: enthusiasm, efficiency, excellence, being early, and being easy to work with. At this point, it surely has been established that a positive attitude is a requirement in achieving upward mobility both for yourself within an establishment and also for the elevation of the company who hired you.
Here, in order to keep an earlier promise, you will find further hints on achieving and holding on to that positive attitude as you deal, not only with the external customer, but also with colleagues in the workplace--your internal customers. Yes. The latter are similarly important.
- Prepare for the day's work at a reasonable pace. Unnecessary hurrying or dawdling can easily put you in a negative mood. Resist them.
- Think about, and expect positive outcomes to your activities throughout the day.
- Have a passion and love for your work and for dealing with people; and then demonstrate that passion with a pleasant countenance.
- Dress well, take pleasure in good grooming habits, and make this your motto: The time to be beautiful or handsome is always.
- Eat and drink healthily.
- Find time for some exercise. (Check with your doctor first, please.)
- Keep a journal to gauge and document your progress--for progress there will be, and soon.
A positive attitude, that hallmark of excellence in customer service, is not the requirement of one department. It must emanate throughout an establishment, lifting both the business and the employees who practice it to successful heights.