Flagstaff, Ariz. -- July 20, 2014 -- “This is a proud day for the Navajo Nation,” declared Navajo Nation President Ben Shelly to an audience gathered for AAA’s presentation of their prestigious Four Diamond Award Plaque at Twin Arrows Casino Resort last Friday. The recently-expanded resort earned the AAA Four Diamond Award for its stunning architecture, customer satisfaction and infusion of Navajo culture into amenities and décor.
Mary Beth Reisinger, AAA Arizona Director traveled from Phoenix to the resort on Indian lands just fifteen miles east of Flagstaff to present the diamond-studded plaque at the recognition ceremony.
“When we opened a year ago, we knew there were great things to come,” continued President Shelly. “We had a vision from the beginning of building a casino resort that would achieve four diamonds.”
“This award is a symbol of the Navajo People’s Glittering World, or the Fifth World and final World that the Navajo People ascended to,” described the president of the Navajo Nation.
Derrick Watchman, Navajo Nation Gaming Enterprise stated, “This four-diamond award is a culmination of all the effort put into our hotel, services, amenities, room décor, modern convenience – all of which adds to the ambiance and experience associated with the four-diamond recognition."
“The award is a reflection of Navajo Gaming employees dedication to not only providing a superior customer service experience, but in sharing our Navajo Culture with the world,” pronounced CEO Watchman.
“When we began planning for this property, we made a conscious effort to be more than an upscale property – Twin Arrows would be distinctively Navajo and this would be an opportunity through art, architecture, cuisine and hospitality to express Navajo to the world in a way that hadn’t been done before,” he described.
When recognizing Twin Arrows employees, Watchman said, “Most people don’t realize the tremendous amount of work that our executive team and managers have put forth the past year and a half to train 700 new employees, some that did not have previous hospitality experience, and raise our entire team to a level that is worthy of the four diamond recognition.”
“Thank you to each of our 1,400 Navajo Gaming Employees,” he expressed to some of the employees gathered for the ceremony, which was opened in prayer by tribal member Kevin Todacheenie.
“Our vision is to continue our growth in both the gaming and hospitality industry and as Chairman Jackson [Navajo Nation Gaming Enterprise] has always stated, we’ll provide more jobs and return more revenue to the Nation,”
According to Twin Arrow Resort and Casino spokespeople, AAA recently evaluated the facility and its 110-room resort expansion. “The achievement ranks Twin Arrows Navajo Casino Resort as a premier establishment esteemed by AAA's professional inspectors, the hospitality industry and its millions of members. Only five percent of the more than 29,000 properties approved by AAA achieve this prestigious distinction,” explained a Twin Arrows spokesperson. “Additionally, Twin Arrows Navajo Casino is the only Flagstaff destination to receive this honor.”
AAA defines a four-diamond property as “Refined and stylish with upscale physical attributes that reflect enhanced quality throughout. Fundamental hallmarks include extensive amenities and a high degree of hospitality, service and attention to detail.”
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