If you are tech savvy and have good customer service skills, consider becoming a 911 operator, also known as a police communications technician. The New York Police Department (NYPD) is currently looking for more 911 operators to work in their busy 911 Emergency Call Center.
Duties for this position include answering and coordinating telephone calls to the right emergency personnel and performing administrative duties. In this role, you are required to work shifts, including evenings and weekends. Also, this position can be stressful. Many calls may deal with distressing issues and there is additional pressure of handling emergency situations.
You must have at least a high school diploma to become a 911 operator and experience doing administrative work. Also, you must be a resident of New York City, pass a civil service exam and a drug screening. The civil service exam will take place at locations in Manhattan during the month of September. Although you can walk-in to take the computerized exam, there is a $47.00 application fee, which must be paid on the same day.
According to the U.S. Bureau of Labor Statistics, leadership and problem-solving skills are important for this position, especially for working with law enforcement, emergency units and the public.
For additional information and to apply for this position, visit the NYPD’s 911 operator website.
Sources: U.S. Bureau of Labor Statistics and New York Police Department