In an effort to arm Atlanta-headquartered Delta Air Lines' flight attendants with everything they need to operate a new in-flight mobile point-of-sale app that will be used throughout the cabin, AT&T is providing more than 19,000 Nokia Lumia 820 devices to flight attendants.
These will be Microsoft Dynamics mobile point-of-sale platform units running on Windows Phone 8. They include a Delta-specific customer interface developed by Avanade that will work over Wi-Fi and AT&T’s 4G LTE Network.
This is putting a lot of power in the capable hands of Delta flight attendants.
“As the industry leader in providing mobile solutions, we help move businesses forward,” said Chris Hill, Senior Vice President, Advanced Solutions, AT&T Business Solutions. “Our support of this in-flight mobile solution will help Delta deliver an enhanced and more customized flying experience to their customers.”
This is a three-year agreement that will help the airline sell food, goods, seat upgrades, and also improve the entire customer flying experience. The devices could also be upgraded over the life of the three-year agreement.
Some of what the Nokia Lumias will do includes:
Real-time credit card validations
Faster workflow and improved customer service
Faster transaction times, which should allow flight attendants to serve flyers quicker and with less hassle
Of course safety is the number one responsibility of flight attendants, and this should free them up to make sure flying on Delta is a safe and pleasurable experience.