BALTIMORE (Map, News) - First impressions count to Dan Buckler.

The general sales manager at JBA Infiniti in Ellicott City remembers when he started his career in retail auto sales about 20 years ago. He quickly discovered that unwavering enthusiasm and ambition was the key to success in this fast-paced, commission-driven world. He uses that knowledge today when he hires new employees to join the 150-plus JBA work force.

“Basically the earning income is limitless depending on how much you want to work,” Buckler said. “I look to find people who aspire to be more than what they are right now.”

Buckler shares that philosophy with his colleagues, since JBA ranks among the highest volume General Motors dealers in the region and beyond. Because quickly analyzing people’s personalities is what auto sales is all about, Buckler and his colleagues put those same skills to work when hiring.

That’s crucial to dealer Joseph Aiello, who works with sons Mark and Matthew to lead the dealership.

“What I have seen here at this dealership is honesty and a dedication that customers come first in all aspects of sales, parts and service,” said Matthew Stevenson, a salesman at JBA for four years. “It’s a great atmosphere. The [Aiellos) have no problem stepping and helping out whenever needed.”

That work ethic keeps volume high at JBA.

“We have a great reputation in service and sales,” Buckler said. “We’re privately owned and people know they can come to us and we’ll work out deals whenever we can.”

Many of today’s customers are very savvy and know what they want as far as trades and deals. That type of customer is actually the easiest with which to work because they have realistic expectations and goals, he said.

Many customers are enthusiastic about the upgraded features of the Tahoes, Suburbans, Avalanches and upcoming Impalas. With navigational systems, heated seats and other conveniences, the vehicles are as comfortable and convenient as any luxury car, he said.

“With GM’s new philosophy, they have cut the margins out of a lot of deals,” he said. “We will do whatever we can to make a deal. We want to do what we can do get people into cars. The more deals we make, the more deals come to us.”

JBA Infiniti

8594 Baltimore National Pike

Ellicott City

410-480-1000

www.jbainfiniti.com

JBA Mitsubishi

7327 Richie Highway

Glen Burnie

410-766-6300

www.jbamitsubishi.com

Comments from Examiner Readers

12:41 AM MST on Tue., May. 6, 2008 re: "Vintage Triumphs roll on"

Examiner Reader said:
It is refreshing to see that their are motorcyclist out there that are as passionate about their bikes as the Harley Davidson nation. And heck, I think it is great that they are passionate about their bikes too! I am a motorcyclist and I love to ride. I do ride a Honda VTX1300R. It is my second Honda and I also have owned a Kawasaki (KLR250). I have always loved the styling of the old Triumph's and from what I have seen of the new bikes, the Tiger, Bonneville, Speed Tiples and others they are really incredible looking and performing bikes. Much like Harley, from what I understand, they have worked out a lot of the old bugaboos that came with the bikes in the past. Again, I think it is great that everybody has their own personal prefernce but when it comes down to it I love to ride. I can't fathom the comments that I have heard like, "If I can't ride a (blank) I won't ride anything." Hondas, Triumphs, Victory, Harley, Ducati, Yamaha, Kawasaki, Norton... I love 'em all! John Mozuk

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10:15 PM MST on Tue., Mar. 25, 2008 re: "Tidewater Yacht Service: A port in the storm"

IN THE KNOW said:
This place is going to be sold to Marine-Max or so it goes around the Harbor

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3:41 PM MST on Sun., Mar. 2, 2008 re: "Tidewater Yacht Service: A port in the storm"

Examiner Reader said:
The new location looks very nice....The service is still luke warm at best, and the charges are out of line for the east coast

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3:35 PM MST on Sun., Mar. 2, 2008 re: "Tidewater Yacht Service: A port in the storm"

Examiner Reader said:
You should check with yacht owners that have gone to other yards due to poor service and overpriced labor! I tell every one up and down the ICW to avoid this place at all cost. You do your readership a great diservice when you write such crap!

28 agree | 31 disagree
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10:36 PM MST on Fri., Feb. 22, 2008 re: "Tidewater Yacht Service: A port in the storm"

Never Again said:
This fluff piece is a buncha hooey. They have a really bad reputation.....have had it for years.... They are arrogant from the top down..... Tidewater Yacht Service Tidewater Yacht Service.....

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7:03 PM MST on Fri., Feb. 22, 2008 re: "Tidewater Yacht Service: A port in the storm"

Examiner Reader said:
This yard is a rip off. You store your boat there for the winter and then they remeasure it after you have paid them and charge you more a coupla months later.

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9:16 PM MST on Tue., Nov. 27, 2007 re: "Dealer ensures cycles 'fit' the customers"

Examiner Reader said:
I was fortunate enough to meet these guys last weekend and let me tell you one thing, Jon and Shawn are a class act in both customer service and up front honesty. Very few business men who can fit this mold. Keep up the great work guys. Looking forward in building my dream bike soon. Thanks for all your advice! Big Daddy Dog Route 40 Bikers' Paradise USA

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