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SAN FRANCISCO (Map, News) - The new T-Third metro line is sending shockwaves throughout The City’s light-rail system, leaving frustrated commuters stranded for up to an hour.
The T-Third, which runs from Castro and Market streets to Bayshore Boulevard and Sunnydale Avenue, has been experiencing delays since going full-time Saturday, which officials said they expected.
The troubles, however, have not been isolated to the T-Third. Commuters who ride other metro lines, such as the N-Judah, J-Church and K-Ingleside, have been waiting up to 50 minutes at station platforms for their trains, which are getting backed up in the system’s underground corridor during morning and evening rush hours.
“It took us 45 minutes to get from the Sunset [district] to downtown because we got stuck at Church [Street],” Diana Hughes said, adding that she and her classmates have been late to class at UC Hastings College of the Law this week. “The T line is collectively ruining our lives.”
Another Muni rider, Fred Kahrs, said he has been so frustrated by the delays on the N-Judah and the K-Ingleside that “it’s gotten to the point where I think I need to buy a car.”
Other commuters have disembarked idling trains to use cabs, buses and other surface streetcars.
Church and Duboce streets, where trains enter and exit the underground tunnel, is one of the hot spots where major backups occur. Irwin Lum, president of The City’s Muni union, said the T-Third merges with the J-Church tracks near that intersection, which can delay the trains if timing is off.
If either the J-Church or the T-Third is off by three minutes, there can be a dilemma, Municipal Transportation Agency Executive Director Nathaniel Ford said. His staff, he added, is working on synchronizing the lines.
Other trouble zones include Embarcadero Station, where most inbound trains turn around to head outbound, and the intersection at Fourth and King streets, where there is a lot of commuter traffic and the T-Third merges with the J-Church tracks a second time.
Ford and Mayor Gavin Newsom on Wednesday said they were not surprised that the T-Third has affected the other lines, but gave no clear timeline for when light-rail trains would be back on time.
“The T-Third has stretched our resources,” Newsom said. “It’s going to take time to phase it in.”
Ford also said he is deploying additional supervisors, some who work desk jobs, to the frontlines to oversee the system’s hot spots.
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Comments from Examiner Readers
8:53 PM MST on Sun., May. 27, 2007 re: "Commuters sound off about Muni changes"
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9:54 AM MST on Sat., May. 19, 2007
re: "Ford: Muni issues are ‘institutional’"
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8:12 PM MST on Thu., May. 17, 2007
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2:34 PM MST on Thu., May. 17, 2007
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11:56 PM MST on Wed., May. 9, 2007
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4:04 PM MST on Wed., May. 9, 2007
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12:09 AM MST on Sat., Apr. 28, 2007
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3:03 AM MST on Thu., Apr. 26, 2007
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6:32 PM MST on Wed., Apr. 25, 2007
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3:06 PM MST on Wed., Apr. 25, 2007
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2:55 PM MST on Wed., Apr. 25, 2007
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11:01 AM MST on Wed., Apr. 25, 2007
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10:23 AM MST on Wed., Apr. 25, 2007
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9:44 AM MST on Wed., Apr. 25, 2007
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6:13 PM MST on Mon., Apr. 23, 2007
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4:07 PM MST on Mon., Apr. 23, 2007
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Anonymous said:
This is going to start hurting business sooner or later. I am Director of Facilities for a well-established 300+ headcount company. Our old lease was coming up - and we had outgrown our old office, so it was time to find a new home. We found some fantastic floor space in San Francisco, at the end of '06. The majority of our staff live in the South Bay/Peninsula. At that time, the commute from Caltrain to that new office was approx 20 minutes. After the T Line service was introduced full time, I started coming into town to start wrapping the legal paperwork up. Confusion, rude staff and delayed trains meant that my journey was consistently longer - one time, it took 50 minutes. Although I could have walked to the new office space and back - twice - in that timeframe, I'm not sure our staff would have wanted to. We backed out of the deal and are now looking again for something closer to our current home. The risk of losing staff was too high.
217 agree | 201 disagree
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Alan Scott said:
To the Reader asking the question about one-car trains; the short answer is there are not enough cars, on paper or physically, for every scheduled train to be two-cars, and at 3 million dollars a pop, Muni can't just run out and grab one off the shelf. There are 12 single cars scheduled for the T line - 15 were purchased with 3 being spares. The J and K lines are scheduled as single-car trains while the L, M and N lines are scheduled for two-car trains during the day. So if you happen to see a one-car M or N train during rush hour, you can safely bet there are maintenance problems that Muni can't get the cars out. Not having enough cars is not an operator shortage as they may have you believe but rather a maintenance issue. The cars are way over-engineered thereby making them very costly to maintain. One can hope that the next order of cars would be less complex but that is not likely as that would bring in questions of job security. Isn't that what it's all about with city employ
192 agree | 160 disagree
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Examiner Reader said:
Can someone PLEASE explain to me why one-car trains are being used during rush hour?? Morning and evening hours - one-car trains are packed so full no one can get on. Every single train during rush hour should be a two-car train without exception. If one can manage to try and squeeze on a one-car train, we're subject to being yelled at by the driver, "there are more trains behind me." Is that what public transportation is about; having to wait to get on a train because of over-crowded one-car trains?
246 agree | 226 disagree
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SF to Palo Alto commuter said:
I moved to the city in December to the Lower Haight. I used to pick up the N-Judah at Duboce Park and take it straight to Caltrain. It was reliable and clean, if crowded. Now I have to take two (way dirtier) busses to do the same thing. I drive more because of this. What adds insult to injury is the busses are completely unreliable for the evening commute. Moreover, this morning, I had to watch as three (!) busses blew past me and others at Haight & Divis. Needless to say, I missed my Muni connection downtown. Thus, missed my Caltrain connection. Three hour commutes. Thanks, Muni! I love the T!
250 agree | 228 disagree
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Examiner Reader said:
Frankly, the problems on the T- Third pale in comparison to the Treasure Island 108. We need to have all of our supervisors forced to spend one week taking the 108 to discover how many times it is truly late or does not run. The passengers who live on Treasure Island are getting worse service. Not once has Muni held a public hearing on Treasure Island. If you call a cab no one can find your house as the street maps are poorly written. This is the line most affected by Bay Bridge, Bay to Breakers or any special event downtown. There has been no special compensation. Then having to wait for a bus in a filthy bus terminal with passengers who smoke while waiting is no fun. Last due to a lack of police presence on the island all of the bus shelters have been vandalized. I say the recall for supervisor should be directed to Chris Daly. The only supervisor who visits just once a year.
238 agree | 245 disagree
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Potrero Hill Rider said:
Since the T Turtle has taken away the 15. I can no longer get to and from Potrero Hill in a timely fashion from SOMA. The 10 line has become a joke. I regularly wait 15 to 30 minutes at 2nd and Howard for a bus only to find it is a 'short line' that only goes to 7th and Townsend or Caltrain depending on the driver’s whim. The 10 was one of the more reliable Muni Buses prior to the demise of the 15. In addition some drivers don’t even follow the new 10 route in the SOMA area. Muni knew this change was not going to work back in February and instead of fixing the problems first. They went on their way to practice on the riders. They were short drivers of the trains, train were broken and knew the T took over 10 minutes longer to do the route. More often than I can count I have a long wait for at Caltrain or give up and walk through less than safe areas along 7th street to get home. It is time to take politics out of Muni and get a contractor that can run the system in a
247 agree | 231 disagree
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Alan Scott said:
As I mentioned before, the real problem with the Muni is political - the elected officials and the riders. The mayor hires the Director. The Board of Supes and the mayor appoint the MTA Board. They serve at the pleasure of the appointers so therefore, MTA director and board will not upset the applecart by making the necessary moves to clean up the incompetence, as a thorough cleaning of the organization will rile the various unions to a strike. The mayor and the Board of Supes have to have the courage to stand up to the unions and let them know, " if you go on strike, then it's considered job abandonment and you will be replaced!" The riders and readers of this paper need to demand the mayor and board to fix the problem even with the threat of a strike. Yeah, it's an inconvenience but sometimes the results may be worth it. The last time Muni went on strike was in 1975 - I think it lasted about a month. I remember having to walk to school. Maybe it's time to clean house again!
273 agree | 243 disagree
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Joe Quintana 2 said:
Who are these people running MUNI? I can’t believe their audacity in revealing their willingness to make fools out of them self’s. What a behemoth bureaucracy. Can’t they do anything right? Do these people (MUNI) have half a brain? I remember when Mayor Gavin Newsom made a speech when he first came into office how he was going to hire “THE BEST AND THE BRIGHTEST“- well if MUNI represents his concept of what BEST AND BRIGHTEST is San Francisco can only foresee a continuance of the same old rhetoric and mediocre vision of what a WORLD CLASS CITY transportation system should be. How hard can it be to do the right think?
247 agree | 250 disagree
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Examiner Reader said:
Unless the system is privatized and run like a real business, MUNI will continue its long tradition of corruption and incompetence. The civil service union won't tolerate excellence - look at the record. So sit back, and enjoy the socialist downhill slide San Francisco!
274 agree | 267 disagree
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Examiner Reader said:
how do we break the muni union? let's buy them out and hire real people that care and will work an honest day, from the top to the bottom. it's time for change.
241 agree | 259 disagree
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Pen said:
Please, we need the N-Judah to go west of 19th Avenue. For the past 5 weeks, the N has been regularly dumping it's passengers off 2 miles before the end of the line. I might complain about having to walk a couple miles home around midnight on a Friday, but to do this to the elderly and disabled is a crime. Shame on you Muni. Shame on you.
274 agree | 258 disagree
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Examiner Reader said:
Yes! Restore the 15 and the N going to Caltrain. My commute to work takes a lot longer since both the T and K run very sporatically and most of the time I just walk now because that is quicker. Also, I will NEVER take the T to school again after the 30 minute delay it had I just ended up walking almost a mile to school. Not to mention the T is usually a single train that is overcrowded. The 15 although dirty, scrappy and loud, was a very reliable route and I miss it a lot.
263 agree | 292 disagree
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Ziggy Tomcich said:
Why doesn't Muni just click the "undo" button and temporarily suspend the T-third lightrail until they are capable of providing faster and more reliable service then the buses that they replaced. Currently no one has benefited from this Beta test of the T-Third lightrail, and everyone who rides the Muni subway has been affected by this.
261 agree | 188 disagree
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Examiner Reader said:
MUNI will never work the way it should because you have generation upon generation of workers with entitlement attitudes running things. There are no negative repurcussions as long as the worker shows up for his/her shift and doesn't commit an act of physical violence or vandalism. There is no way to get rid of them, short of busting the protectionist unions (and let's face it, that is never going to happen in San Francisco). MUNI can't be fixed.
266 agree | 251 disagree
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Joe Quintana said:
MUNI is all about passing the buck, no accountability and of course underachiever work ethics. The same holds for our S.F. Mayor and Supervisors. Nathaniel Ford and his staff should have been fired a long time ago along with our so called Supervisors - who by the way have no clue how to fix San Francisco's transportation problems. If Nathaniel Ford doesn't have the desire to fix MUNI then it's time we get new people in there that have the skills to do the job right!!!
265 agree | 206 disagree
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Examiner Reader said:
Yesterday it took me almost an hour to get home, from civic center to forest hill. One of my colleagues who lives in Novato had a faster ride.
263 agree | 225 disagree
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KE said:
I live near 4th and King and I can tell you that the problems with the T-line have not been corrected. The trains are ALWAYS crowded and should be two car trains. These bozos drive in from the East Bay every day and just don't give a toss about the service to the passengers. The fact that they knew this would be a problem is inexcusable.
263 agree | 200 disagree
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Guy Lauten said:
While your 4/25/07 article accurately points out how many MUNI drivers do not show up for work (something for which I would be fired if I tried), it seems to concentrate only on the problems with the Metro rail lines. I take MUNI every day to and from work, and have done so for over 20 years. I live in the Excelsior district, and find the quickest way to get downtown to be getting on BART at Glen Park Station (BART has a much better on-time record than MUNI). However, getting to Glen Park Station can be quite a trial in the morning. When it does come along, the 44 line bus is always totally full and impossible to get on. It is similarly packed on the return trip home in the afternoon. What good is it for a bus to be on-time if there is no room for the riders to get on? No one seems to be addressing what I see as the deeper problem with MUNI, which is that it is organized for the benefit of the drivers and not the riding public. I have written to MUNI's complaint email addr
245 agree | 238 disagree
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Alan Scott said:
The key problem with Muni is the amount of dead-weight up and down the organization - institutional is correct!! If Nat Ford has to micro-manage the operations of the Metro, then what does that say about the competency of the operations staff? What does it say about the competency of the support staff if there is staff hired but vehicles are still in need of repair or shortage of parts? The real fix of the "institutional" problem is political: Ford and the MTA need to get rid of the dead weight and all those that hate their jobs and do minimal work. Gavin, the Board of Supes, and Muni riders have to be able to stand up to the union that if they strike because of management raising the performance bar and/or replacing personnel, then the striking workers will be replaced, and mean it. Muni, in general is a great organization, and serves the city well when running optimally, but the dead-weight has to go in order for Muni to meet its Prop E mandate. And the sooner, the better!
267 agree | 256 disagree
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Examiner Reader said:
They expected the problems??!! Then why was the T Line opened when it was? Was anybody using their head? Incredibly bad planning - 10 years in the making.
262 agree | 271 disagree
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Sunset resident with sore feet said:
Don't expect even remotely reliable N-Judah service west of 19th Avenue. The trains get so far behind schedule, that they are very frequently turned around before reaching the outer Sunset. I'm really tired of walking the last 2 miles of my commute home! The awful performance started over a week before the T officially opened. Perhaps Ford himself should ride the N-Judah one day this week to find out just how bad it really is.
268 agree | 259 disagree
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Andrew said:
I live in SF and I'm tired of all these MUNI problems and excuses. Any idea how this person was able to start this petition and get MUNI to actually listen? Any input would help because it's time for San Franciscan's to start speaking up. Also, do you know if there is an already established organization in SF that is trying to advocate for change, like the Straphangers Campaign in New York City?
294 agree | 279 disagree
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Caltrin Commuter said:
I have been taking Caltrain daily for over a year now and find it a convenient and environmentally-friendly way to get into San Francisco. Unfortunately, with the recent changes to Muni, specifically the way that service is provided to the Caltrain station, I am seriously considering switching to BART or even driving to work. I cannot rely on Muni to get me to and from Caltrain anymore. I have arrived at work late numerous times in the past few weeks due to Muni trains running late, not having enough space, and not knowing if the next car will arrive at the 4th and King station or the T-third station. I have missed the Caltrain multiple times in the past few weeks due to delays and full Muni light rail cars. It seems incredible to me that Muni would have made these changes to the service at 4th and King without thinking through the impacts that they would have on Caltrain riders.
288 agree | 281 disagree
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