Verizon, union agree on new contract, avoid strike

I signed up for the Verizon Fios bundle in November of 2008 and my first bill was to be $69.00 plus fees and taxes totaling to about $104.00. My first bill was $265. Verizon has overbilled me $30 to $50 on every bill since then and calling them is very difficult as they are only open for calls from 9AM to 5PM when most people are at work. I have called several times and could not get through because it was busy for hours. I have spent over an hour on the phone with them several times with very little results. I know that they are doing the same thing to most of my neighbors also but they just pay the bill because they can’t spend the time to fix Verizon’s problem. I truly believe that this is criminal behavior and that a class action suit would be less than deserving but I would love to join such a suit all the same. I am desperate to find someone who can help to get them to honor my contract. They seem to be doing this to most of their customers now. How long can they continue to do

I live on Fort Belvoir, and ordered a FIOS package 9 months ago and have yet to receive a correct bill. They over Charge, then it takes two hour on the phone when you get connected and then when you don't get thru they take your information and tell you they will call back in 24 to 72 hours but never due. This is the worst company ever for customer service. Verizon flat out sucks,and there rented equipment is junk (STB and router).

CWA is so two-faced, you support The Employee Free Choice Act yet your going to force me, a VZB employee, into the union and force me to pay dues. I did not want or need a union to get to the position I'm in. I worked hard to get here and don't need some lazy union guy wanting my job bumping me becuse he worked in Verizon longer. I will not pay union dues and will start a class action lawsuit naming Verizon and CWA if one cent of my pay is taken without my consent.

Verizon is not jerking anyone around when it comes to FIOS. FIOS has been traditionally been place in surrounding areas and not in major cities. New York and Washington, DC are two of the first large metropolitan areas to get the service. Furthermore, Verizon, Comcast, Cox and any other cable company is required to be approved by all local governments. I am happy that the District has is one of the first major cities to move in this direction. Kudos to all who are involved in making this happen!

I signed up for the package last January. I have no complaints about the quality of the service but was jerked around on the free TV. When I signed up, I was told the installer would bring the TV. The installer told me that they would send a letter in 7 - 10 days. After a month, I called the Verizon business center and was told that I was ineligible because I didn't sign up for a 2-year agreement. So I signed up, and was promised a letter real soon. Two months later I called again and was told there were delays but it was coming. Okay, I didn't sign up to get a free TV, but by now this had gone way beyond reason, and had become a QUEST. In early June, I called again and after being passed around and disconnected several times, I was told that I didn't get a letter because I had been "fast tracked" for the TV. I then threatened to cancel on principle and go back to Comcast. I received the TV two days later. Nice TV, but I worked for it.

Brian PCF, your thesis is entirely wrong. Take a look at Montgomery County. They are quite the nanny state to the point that they even decide which alcohol brands you are allowed to buy! So much for consumers "being in control". At any rate, Montgomery County customers were among the first to get FIOS service even though Montgomery County plays an active role in the affairs of its citizens and servies.

I just noticed that the Jefferson at Capitol Yard Apartments (Eye Street SE) claim to be wired for FIOS. However, being wired doesn't necessarily mean that there is a live FIOS connection available yet. If anyone knows someone living at the Jefferson, maybe they could chime in.

When did any government get the right to demand service from anyone? Aren't consumers supposed to be in control of the services they get? Shockingly enough, places like MD and VA where the governments are not as grotesquely involved in every aspect of citizens lives, they already have FIOS (and lower taxes, and less gun violence).

Verizon is frankly just jerking around its DC customers. I live a half block from the immense central office on the corners of 14th and R Streets NW. I cannot get an answer from ANYONE in the company as to when I can expect FIOS.

The Verizon installers would need combat pay to work in the District.