BALTIMORE (Map, News) - Scott Allison is enjoying a homecoming of sorts.

Allison, a Baltimore-area native, was recently appointed regional senior vice president of Comcast’s Maryland/Delaware/Richmond Region — a job that comes with a Baltimore office and a lot less traveling than he was used to.

“I’m home a lot more now,” Allison said, “so that means watching more ‘American Idol’ with my family.”

Allison most recently served as vice president of operations for Comcast’s Eastern Division, managing customer service and technical operations for the division’s 5.4 million customers, traveling though New Jersey, Pennsylvania, Delaware, Maryland, Virginia and Washington, D.C.

In his new role, Allison will oversee all regional operations for Comcast, leading more than 3,600 employees who serve more than 1 million residential and 1 million business customers with television, Internet and telephone services.

“My biggest thing is we’ve got to work to improve the customer experience,” Allison said. “Our customers are becoming more and more dependent on our products. They use them for almost everything.”

Allison’s commitment to customer service and familiarity with Maryland made him an easy choice for the position, said Michael Doyle, president of Comcast’s Eastern Division and founder of CN8, The Comcast Network.

“He knows Maryland inside and out,” Doyle said. “He’s really a proponent of excellent customer service and what it takes to get there.”

Allison has 20 years of experience in the cable industry, joining Comcast in 1998 as general manager for its online operations in Maryland, southern Delaware and Chesterfield, Va. As vice president of operations for Comcast’s Eastern Division, Allison helped increase Comcast’s regional telephone subscriptions from 33,000 in January 2006 to more than 1 million in February of this year, Doyle said.

Allison said Comcast continues to see increasing purchases of its “Triple Play” package, which offers cable, Internet and phone service to customers. As telecommunications services advance, Allison said it’s all about giving people products that offer personalized and interactive capabilities.

“We need to be able to deliver products and services whenever they want it and wherever they want it,” Allison said. “It’s an exciting time in the industry.”

acannarsa@baltimoreexaminer.com

Comments from Examiner Readers

11:28 AM MST on Fri., Feb. 22, 2008 re: "Comcast monopoly may face challenges"

Examiner Reader said:
8:28 Why The money being placed in the hands of the politicians. More competition. No way that is a Republican ideal Democrats are as crooked as the day is long. I know they say they are for the little guy. They are for lining their pockets Dixon has already taken money. Do you think she is the only one.

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8:26 AM MST on Fri., Feb. 22, 2008 re: "Comcast monopoly may face challenges"

Examiner Reader said:
Why can the nearby Counties have more than one cable company? Those residents have a choice. Lets face it, Comcast customer service stinks. Get the politics out of it and lets have another provider in the City. The City always has excuses - look at the Counties. When they say they cant and Comcast is the only one that can provide decent service - sounds like someone is getting something under the table. Wake UP. I want Verizon.

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6:15 AM MST on Fri., Feb. 22, 2008 re: "Comcast monopoly may face challenges"

Paul Tupelo said:
HAHAHA, i love the part in this where the spokeswoman from comcast said that no company can offer what Comcast offers. I know people with Verizons FiOS and let me tell you, they were blown away by it. The pictures are clearer than Camcast HD because its not going through those damn coaxile cables. Besides, the people at comcast always seem nasty when i call them with a complaint or problem. Lets let someone else more qualified have a go at it. I'd pick cavelier or verizon over comcast anyday but then again, i have no options so i'm stuck with it i guess.

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5:41 AM MST on Fri., Feb. 8, 2008 re: "Montgomery County fines Comcast nearly $13,000 following service complaints against cable giant"

Anthony Grimm said:
It always seems like the bigger the company, the harder you fall. Obivously a company of this size could not be bothered with fines.That's just the cost of doing business. Hiring more employees that follow this same destructive trend of poor customer service is not the answer, either. Cavalier is another service provider in the area and probably a better option. I've beeen using them for some time now and couldn't imagine paying a company to treat me like that. I too, used to complain about their terrible pricing and poor custimer service until I smartened up and switched over to Comcast. Those tpe of problems seem too easy to solve most times.

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12:46 AM MST on Thu., Dec. 6, 2007 re: "Comcast to raise cable rates starting Jan. 1"

Examiner Reader said:
The programs freeze everyday in Falls Church what did they spend it on bonuses?

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12:45 AM MST on Thu., Dec. 6, 2007 re: "Comcast to raise cable rates starting Jan. 1"

Examiner Reader said:
With the absolute worse service they will raise your rates, and people like Kyle McSlarrow pinp for them The mafia bever had it so good in its heyday Only in the Nation's capital area can people get away with this. The most wealthiest county and no competition? This is what you get being sheeples Prohibition had nothing on the cable providers

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11:29 PM MST on Thu., Aug. 9, 2007 re: "Fairfax Co. warns about Comcast proposal"

Jordan Fogal said:
Written Testimony Submitted by Jordan Fogal To The Subcommittee on Commercial and Administrative Law �Mandatory Binding Arbitration Agreements: Are They Fair For Consumers?� Tuesday, June 12, 2007, 10:30 a.m. I would like to humbly thank you for your invitation to speak on the subject of defective housing and arbitration clauses. Those two terms have become tantamount. There are a lot of people depending on me today, because I am a writer, to find the right words and to speak for them. I am charged with communicating their frustration, hopelessness, and the abandonment that they feel. They are not here; but I am, for all of them. There are hundreds of thousands of us, and we are in every state. We realize that everyone thinks their issue is the most important; but when an issue, that affects hundreds of thousands, maybe millions of Americans, goes unmentioned, we feel like subjects instead of citizens. Since your invitation, I have realized something about you and

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11:25 PM MST on Thu., Aug. 9, 2007 re: "Fairfax Co. warns about Comcast proposal"

Jordan Fogal said:
No one will mention the real reasons for foreclosure, like bad builders, substandard construction, or arbitration clauses that protect bad builders and bad lenders. No one mentions we no longer have access to the courts. No one talks about the ridiculous red tape stopping victims and protecting builders: by paid for agencies like the Texas Residential Construction Commission in Texas ... or the other 30 states that are 'right to cure' bureaucratic mazes. The only reason for all the forecloses that is mentioned is subprimes by the stupid people. No, we are not called the stupid people but it is implied. We are for the most part middle class, hard working people, many first time homebuyers, and senior citizens like us. We had a 6% fixed mortgage and we could afford our payments. We just couldn't afford the astronomical repairs to our new Tremont Home/Stature uninhabitable dwelling. There are hundreds of thousands like us. In the great state of Texas, are we going to believe

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