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MTA isn’t tracking customer complaints
Steve Eldridge, The Examiner Nov 28, 2006 11:00 PM (1123 days ago)BALTIMORE Last week, I met with officials from the MTA. They had requested the meeting in response to several columns I’d written that were critical of the agency and the way it responds to customer’s issues and complaints. I was positioned as a way to introduce some of the players within the agency and to (hopefully) establish a better working relationship. I saw it as a way to learn more about how these people thought and to ask some general philosophical questions about their approach to mass transit. Unfortunately, the acting director of communications and the key contact for information was not able to attend because of an illness.
http://www.examiner.com/a-425615~MTA_isn_t_tracking_customer _complaints.html The above excerpt and link will be sent by email. |
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