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Call takers predict trouble with new 911/311 system
Michael Neibauer, The Examiner Jan 25, 2008 2:00 AM (681 days ago)WASHINGTON The District’s new 911-311 system will provoke massive call volume and delays as an undermanned, inadequately trained staff struggles to handle a wave of new service requests, employees of the Office of Unified Communications said Thursday.
http://www.examiner.com/a-1179303~Call_takers_predict_troubl e_with_new_911_311_system.html The above excerpt and link will be sent by email. |
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